North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Cisco 7200 VXR with NPE-400 (was RE: The market must be coming back)
Richard: > And if^H^Hwhen you run into a really fun issue, don't even think > about calling Foundry TAC after hours, all you'll get is someone's house > with their screaming kids in the background. Our TAC is 24/7 and has been 24/7 for years. I work in the Support Center for Japan. We have not gone 24/7 yet, but it is under investigation. Sitting 2 feet from me is a gentleman who has been working with Foundry products since '97. He has called almost every day since then and not once has had the problem you described. I did not mention to him why I was asking these questions and he is honest. Did you call the wrong number? This looks a bit personal... Gary
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