North American Network Operators Group
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Re: genuity - any good?

  • From: Mark Kent
  • Date: Thu Apr 11 21:46:06 2002 
>> I've gotten attractive pricing from Genuity but I haven't used them
>> in a couple years.  Is there any reason I wouldn't want to use them
>> as a third upstream OC3 provider?

I think they are outstanding.  After using a bunch-o'nsps from 1994 to
1998, including 5 at a time, we picked Genuity when we went to the DS3
level because they consistently had the best cross-country RTT, the
fewest issues, the best trouble ticket system, and friendly and
capable people who interact well with us both by phone and email.

Still no complaints after all this time.

I was concerned when the BBN->GTEI->Genuity (+ nap.net?)
transitions happened, but I saw no degradation of operations.

I've only had one billing glitch in all this time.
Compared to other telco-based NSPs, this is very refreshing
(and time saving).

-mark