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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Qwest Support
WOW. After going through the string of emails on this subject, it really amazes me that someone would bash someone else in regards to getting correct support. This appeared to be a legitimate need for support, & Regardless of the nature of the problem, as Mr. Urban suggests, quite correctly, this gentleman Mr. Dills could not get support when he required it, & was shuffled around. In fact, someone suggested that he would have had" greater sympathy " for this gentleman if he was really down. & if it had of been a legitimate routing problem, it would have been " more interesting ". Now, we all can understand with the state of the industry, that support response times & support in general might just be a bit stretched these days. But no sympathy, or would have had greater sympathy, come on. Infact, reading further emails, it appears that this gentleman, Mr. Dills DID have a routing issue. & once he lit into his provider, via NANOG, they did not like the exposure & quickly gave him some assistance. Now, NANOG is really not the place to b****, but if it works... Greater sympathy.... ?? More interesting if it was a routing problem... When it appears it was... Wonder if they treat their customers like that at Sockeye Networks. A customer is a customer, plain & simple. Dont tell him you will call him back in 30 minutes then shuffle him off. For a day. Regards. > -----Original Message----- > From: Gregory Urban [mailto:[email protected]] > Sent: Friday, April 05, 2002 11:14 AM > To: Daniel Golding; [email protected] > Subject: RE: Qwest Support > > > > You totally missed the point. Had this been a real emergency, he > would be > unable to get resolution since Qwest was unable to dredge up a > clue within > their customer support machine. > > Greg U
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