North American Network Operators Group

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Re: Help with bad announcement from UUnet

  • From: Stephen J. Wilcox
  • Date: Fri Mar 29 08:19:47 2002

> In message <[email protected]>, [email protected]
> writes:
> > 
> > 
> > On Fri, 29 Mar 2002, Anne Marcel Roorda wrote:
> > 
> > >   Having a support model in which anyone can call any NOC about a
> > > problem they're having does not scale very well.
> > 
> > How about a model where any large (multiple OC12s) CUSTOMER can call a NOC
> > about a problem they're having???

So you've bought some very expensive OC12s which presumably are carrying a
large amount of highly valued business critical data.

You report a fault and your local provider indicates its a fault with
their supplier, they consequently fail to contact their supplier and do
not resolve the matter anywhere near quick enough.

1. Who chose this supplier? Did you not check them out first and ensure
they were good quality for customer support.

2. Sue them for breach of service level agreement.

3. Get your money back and switch to another carrier.

See.. you didnt need their upstream NOC after all! And you could have
saved the hassle if you bought quality services to begin with!