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Re: Help with bad announcement from UUnet

  • From: Stephen J. Wilcox
  • Date: Fri Mar 29 07:09:39 2002

Why should they talk to you? You're not a paying customer..

I get very upset when customers of customers start phoning us up.. 

I think your problem is with your immediate upstream and if their own
supplier relations and escalation procedures arent up to scratch then you
want to change to another which is but I dont think you can ever expect
UUNET to talk directly to you unless you buy direct


(eek, did i defend uunet?! i must be losing it!)

On Fri, 29 Mar 2002, Forrest W. Christian wrote:

> I realize the original problem has been fixed, but I'd like to find out if
> someone does have a contact at UUnet which will help with these types of
> issues.  In particular, when I've been having a problem reaching
> UUNet-connected sites and needed to contact the uunet noc, I get almost
> the same response as Mark did initially, i.e.:
> On Thu, 28 Mar 2002, Mark E. Mallett wrote:
> > > I have contacted UUnet and have been told to take it up with my
> > > upstreams 'cuz they won't deal directly with me.  They also said to
> > > have a nice day.
> I realize I don't have a direct relationship with UUnet.  But trying to
> get my upstream to talk to their upstream to talk to UUnet just to get
> someone at uunet to do a traceroute or tell me what is showing up in their
> (uunet's) BGP tables is just plain rediculous.
> Does anyone have better contact information than "call their unhelpful
> noc"?
> - Forrest W. Christian ([email protected]) AC7DE
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