North American Network Operators Group

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RE: PacBell Security/Abuse contact

  • From: Todd Suiter
  • Date: Mon Mar 25 18:30:45 2002

One person I know that gets hit on his home box with CR and nimda...well, he
goes the extra mile and patches their stuff for them...and leaves a note on
the console.  Doesn't SBC own PB now? Why not go through the SBC side
and see what you can shake loose?

On Mon, 25 Mar 2002, Joe Blanchard wrote:

> 	Pacbell's Abuse/Security Depts are totally useless with regard
> to assisting its own customers, let alone defending them.
> For the better portion of a few months now, I've
> emailed/called many times with regard to CodeRed boxes (On
> their netblocks) and have yet to see them take any action.
> Anyone I talked with there indicated, after giving them the offending IPs,
> that someone would contact the customer and get it resolved. To date
> nothing has been done. I still see the same anonying IPs looking for
> codered stuff on my Apache systems. I won't even get started about the
> Caymen routers that have no password set on them, and the list of 30
> of them I emailed to thier NOC/Abuse and a sales rep. That was over
> 3 months ago, and still they seem to be wide open, at least a few (I suspect
> someone changed them, probably were hacked given this amount
> of time.)
> I can understand their wanting to keep their customers anonymousness,
> but if they won't followup with them to (in this case help themselves)
> erraticate
> infected boxes that are on their business customer's DSL, doesn't that place
> them in the area of liability? Don't know, Just my 2Ęs
> -Joe
> > ----------
> > From: 	Jeremy T. Bouse[SMTP:[email protected]]
> > Sent: 	Sunday, March 24, 2002 11:11 PM
> > To: 	[email protected]
> > Subject: 	PacBell Security/Abuse contact
> >
> >
> > 	Anyone have a telephone number that can reach a live person
> > within Pacific Bell's Security/Abuse department? PacBell's technical
> > support is completely inept with trying to help their customers when
> > under any form of network attack other than passing you to a toll-free
> > number which informs you to send email to an address that goes without
> > answer.
> >
> > 	Respectfully,
> > 	Jeremy T. Bouse
> > 	UnderGrid Network Services
> >