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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: PacBell Security/Abuse contact
I agree. > -----Original Message----- > From: Jon Mansey [mailto:[email protected]] > Sent: Monday, March 25, 2002 12:17 PM > To: Cheung, Rick > Cc: [email protected] > Subject: Re: PacBell Security/Abuse contact > > > > UUnet, excellent responsive abuse team IMHO. > > jm > > On Monday, March 25, 2002, at 12:12 PM, Cheung, Rick wrote: > > > ������� Does anyone have an opinion on a decent ISP out > there that's > > proven to work with the customer during a DDOS storm? > > > > > > Rick Cheung > > > > -----Original Message----- > > From: Jeremy T. Bouse [mailto:[email protected]] > > Sent: Monday, March 25, 2002 2:46 PM > > To: [email protected] > > Subject: Re: PacBell Security/Abuse contact > > > > > > > > ������� More specifically I belive this is a Distributed > Reflection DoS > > like what hit GRC.COM back on Jan 11th... Basically a flood of SYN > > packets to well known ports from IPs which appear to be > spoofed. I've > > actually been riding it out now for over 2 weeks... > > > > ������� The tech support is completely inept and trying to contact > > security/abuse is pointless. Final realization of this was > when I was > > investigating another PacBell customers box which had been > compromised > > via another PacBell customer machine. After the forensics > to get back > > logs and track the intrusion I tried contacting PacBell to > no avail and > > then resulting it tryin to get in contact with their > customer directly. > > Which I managed to do and resolve the issue... I've never dealt with > > such an inept company before. > > > > ������� Jeremy > > > > On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote: > > > > > > At 11:11 PM 3/24/2002 -0800, you wrote: > > > > > > >������� Anyone have a telephone number that can reach a > live person > > > >within Pacific Bell's Security/Abuse department? > PacBell's technical > > > >support is completely inept with trying to help their > customers when > > > >under any form of network attack other than passing you > to a toll-free > > > >number which informs you to send email to an address > that goes without > > > >answer. > > > > > > > >������� Respectfully, > > > >������� Jeremy T. Bouse > > > >������� UnderGrid Network Services > > >�������� I've had a similar experience with their tech > team. I was being > > > dos'd from a college in Chicago so I contacted them to > have it filtered > > out > > > and they had no idea what I meant. They suggested I email > the Admin at > > the > > > college to get it resolved. I started screaming at them > how am i going > > to > > > email someone when I am being� attacked. Then they > transferred me to > > their > > > supervisor who was even more inept then they were. > Frankly i gave up and > > > just waited out the dos attack which lasted 2 1/2 days. > > > > > >
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