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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: PacBell Security/Abuse contact
More specifically I belive this is a Distributed Reflection DoS like what hit GRC.COM back on Jan 11th... Basically a flood of SYN packets to well known ports from IPs which appear to be spoofed. I've actually been riding it out now for over 2 weeks... The tech support is completely inept and trying to contact security/abuse is pointless. Final realization of this was when I was investigating another PacBell customers box which had been compromised via another PacBell customer machine. After the forensics to get back logs and track the intrusion I tried contacting PacBell to no avail and then resulting it tryin to get in contact with their customer directly. Which I managed to do and resolve the issue... I've never dealt with such an inept company before. Jeremy On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote: > > At 11:11 PM 3/24/2002 -0800, you wrote: > > > Anyone have a telephone number that can reach a live person > >within Pacific Bell's Security/Abuse department? PacBell's technical > >support is completely inept with trying to help their customers when > >under any form of network attack other than passing you to a toll-free > >number which informs you to send email to an address that goes without > >answer. > > > > Respectfully, > > Jeremy T. Bouse > > UnderGrid Network Services > I've had a similar experience with their tech team. I was being > dos'd from a college in Chicago so I contacted them to have it filtered out > and they had no idea what I meant. They suggested I email the Admin at the > college to get it resolved. I started screaming at them how am i going to > email someone when I am being attacked. Then they transferred me to their > supervisor who was even more inept then they were. Frankly i gave up and > just waited out the dos attack which lasted 2 1/2 days. >
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