North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: AT&T Broadband
On Fri, 21 Dec 2001, Peter Galbavy wrote: > This is probably because the people you talk to are employed by an 'out > sourced' call centre company who has at some point in the past sat down with > their client and built a call flow chart with all the things that these > people should say, ask and do. good point - though, of course, one would expect better from AT&T I remember the legal process for transferring ownership of the system ffrom MediaOne to AT&T - AT&T swore up and down how they were going to bring so much more technical, operational, managerial, and financial expertise and strength to the system than MediaOne ever could - what a hoot I guess I'm still spoiled from all those years I spent at BBN - building and supporting large networks for various government agencies and corporations - folks who actually cared about building serious network support organizations. Sigh.. Miles ************************************************************************** The Center for Civic Networking PO Box 600618 Miles R. Fidelman, President & Newtonville, MA 02460-0006 Director, Municipal Telecommunications Strategies Program 617-558-3698 fax: 617-630-8946 [email protected] http://civic.net/ccn.html Information Infrastructure: Public Spaces for the 21st Century Let's Start With: Internet Wall-Plugs Everywhere Say It Often, Say It Loud: "I Want My Internet!" **************************************************************************
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