North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
RE: Anyone know if attbi.net's ever going to clean up their DNS?
Their problem seems to extend beyond their name-to-ip and up-to-name mappings. I've found their DNS servers to be so unreliable that I have hardcoded "3rd party" DNS servers into my configuration so that I can have reliable DNS resolution. Until the whole transition settles down a little (perhaps after the first of the year maybe?) it's highly unlikely that you will be able to get in touch with anyone with a clue at ATTBI, much less someone competent enough to even begin fixing the DNS issues. It'll probably take just as long to fix this problem as it did with [email protected] Regards, Alexander Kiwerski -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of Joe St Sauver Sent: Thursday, December 13, 2001 2:22 PM To: [email protected] Subject: Anyone know if attbi.net's ever going to clean up their DNS? Hi, Anyone know if attbi.com's every going to clean up their DNS issues? As far as I can tell, attbi.com is advertising number-to-name for their clients, but if you then check the claimed name by doing name-to-number for consistency, it fails. For example 188.8.131.52 resolves fine to 12-225-116-241.client.attbi.com but then if you try resolving the claimed address of 12-225-116-241.client.attbi.com to a dotted quad, you get a non-existent host/domain error. Obviously this is an issue if you have hosts using tcp wrappers in anti-spoofing (e.g., so-called "paranoid" mode). I tried the number I formerly had for the ATT Worldnet NOC (201-331-4773), but that number is out of service. The ATT IP Services NOC folks at 1-800-288-3199 disclaim any knowledge of ATT BI, and suggest trying 1-877-288-3485. If you call 1-877-288-3485, you get a nice little automated attendant talking about going out of business issues, but no NOC. Looking on the web, I see nothing relevant at http://184.108.40.206/listfaqs.jsp?category_id=19&category_level=1 (although maybe I should take the fact that they're using a dotted quad for their web server as a clue that DNS is not their strong suit). I've also had multiple users tell me that they've complained about this issue to their ATTBI customer support reps, only to be blown off by the first tier support reps; when they ask to talk to a supervisor, they are told "sorry, there's nothing we can do." We went through this all once before back in the days when ATTBI.Com customers were [email protected] customers, and [email protected] was finally able to grasp and fix the issue, but right now I'm about ready to start telling users with this issue that they should strongly consider changing broadband providers because it doesn't look like ATTBI's ever going to get their DNS squared away. Anyone seeing any evidence to the contrary? Thanks, Joe St Sauver ([email protected]) University of Oregon Computing Center