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Re: Followup British Telecom outage reason
--On Monday, 26 November, 2001 11:43 AM -0500 "Christopher A. Woodfield" <[email protected]> wrote:
I'm referring to the _vendor's_ support costs - as in, you don't need as many people in the TAC if people don't keep running into IOS bugs; you don't need as large of a RMA pool if the hardware is more reliable, etc. As the vendor would most likley decline to pass these savings along to the customer, I would see this as a profit opportunity for the vendor.
1 well known vendors enjoy publishing to their victims^Wcustomers
just how often they use their support channel, in order to provide justification (large usage) for the large support invoices they send in each quarter. To be fair, one of the above (at least) has now worked out it's a good idea to break this out by support request type. Alex Bligh Personal Capacity