North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Followup British Telecom outage reason
I'm referring to the _vendor's_ support costs - as in, you don't need as many people in the TAC if people don't keep running into IOS bugs; you don't need as large of a RMA pool if the hardware is more reliable, etc. As the vendor would most likley decline to pass these savings along to the customer, I would see this as a profit opportunity for the vendor. -C On Mon, Nov 26, 2001 at 08:31:06AM -0800, jerry scharf wrote: > --On 11/26/2001 09:22:01 AM -0500 Christopher A. Woodfield wrote: > > > > >My first thought in response to this is the vendor's support costs - > >wouldn't shipping more reliable images bring down those costs > >signficantly? Or is it just that the extra revenue opportunities gained > >by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support > >savings? > > > >-C > > > > What's the upside to $ROUTER_VENDOR in reducing support cost? They already > make money on the support but can't make too much, so a reduction in cost > would probably imply a reduction in revenue. Also, given that network > engineering rarely make support cost a key issue in vendor selection and > negotiation, reducing support costs look like they have little payback to > $ROUTER_VENDOR in terms of equipment sold. With that, > $WHIZBANG_FEATURE_DU_JOUR, sure looks like a good profit decision. > > To change this, stop buying gear from vendors that charge too much for > support. > > just my jaded opinion, > jerry > -- --------------------------- Christopher A. Woodfield [email protected] PGP Public Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xB887618B
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