North American Network Operators Group

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Re: Followup British Telecom outage reason

  • From: Christopher A. Woodfield
  • Date: Mon Nov 26 09:23:06 2001

My first thought in response to this is the vendor's support costs - 
wouldn't shipping more reliable images bring down those costs 
signficantly? Or is it just that the extra revenue opportunities gained 
by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support 


On Sun, Nov 25, 2001 at 07:30:07PM -0800, Paul Vixie wrote:
> Yeah but... these activities support existing customers with existing
> products, and they enable no revenue (the support fees are already in
> the bag).  To dedicate that much engineering energy -- probably more
> than 50% of the corporate total if "doing it right" is the goal -- would
> put new customer revenue and new product revenue at risk.
> Paul Vixie <[email protected]>
> President, PAIX.Net Inc. (NASD:MFNX)

Christopher A. Woodfield		[email protected]

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