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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: netsol: not processing requests?
On Wed, 3 Oct 2001, *Hobbit* wrote: > okay, since you appear to be successful at getting NSI to jump when you say, > how 'bout sending in some more details to nanog about HOW you manage to do > it? Even down to how you format your mail to them, which is apparently > important since their auto-parsers are so broken, and down to what magic > words you say to humans over the phone, and how you escalate out of the > worldwide-scattered call-centers up to someone with an actual CLUE ... > I think if you provided this information, you would do the NANOG community > a great service. Too many of us have wasted too much time dealing with > NSI, and I'm sure that swapping registrars isn't an immediate option for > many of them... > > _H* > I used their Web site to request a list of all zones using my nameservers. I got it within 3 days. I then called them and asked how they wanted me to handle a global change request. At that time they gave me what they call a "Service request number" and told me to send an e-mail using that number. Specifically they told me to send an e-mail to [email protected] with a subject of "Global Change Request" and quoting the "Service request number" as the first line of the e-mail body. I did this and all zones were changed as requested within a few days. -- Tom Glover |