North American Network Operators Group|
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Re: The backbone that sucks least?
> > Do they manage tickets with Keystone? I've heard you mention > > that as a decent trouble ticket system in the past. UUNET has some kind of localized commercial hybrid tracking system, it doesn't look like Keystone from my outsider (former customer) perspective. I really liked Keystone while it was growing. > Keystone is, unfortunatly, indisputably dead at the moment. White > Pajama Software bought it from Stonekeep, and promptedly turfed it in > favor of their homegrown software. The source is "available", but it > was never released under any kind of OSS license, so you're stuck with > the last "official" release (which, while usable, still had tons of > bugs and usability issues), and there's no active development going > on right now. I've seen nothing I like better, warts and all. I guess if there were a standard database schema and interchange format for trouble tickets, so that folks could choose their front end and back end systems from different sources (and maybe for different strengths), a lot of duplicate effort could still be avoided.(*) (*) I only said that to make Jerry and DRC <winge>. IRTS 'til it hurts, man.