North American Network Operators Group|
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What Worked - What Didn't
As the New York Stock market re-opens, and some things are returning to normal, I'd like to look at how well the Internet performed last week. At the Oakland NANOG I'd like to give a presentation about what worked, and what didn't work during the last week in regards to the Internet. I would like to gather what details I can from both small and large providers in New York, the rest of the USA, and even overseas about what they saw, what problems they experienced, and what things worked. You can send me private mail if you wish, with or without attribution. This is a personal effort, not assocated with my employer. Oakland NANOG is several weeks away, so I don't expect an immediate response. I expect many ISPs will be conducting their own internal reviews. But if you could, please consider responding. I'm looking for input from small, medium and large providers. Thank you. A few questions, all related to the time between Sept 11 and 17: 1. Briefly tell me who you are, and generally where your operations were located? 2. What worked? 3. What didn't work? 4. Did you activate your emergency response plan? 5. Were you required to do anything different operationally? Did you make preventive operational changes? 6. Were any infrastructure administration functions impaired, such as DNS registration, routing registry, address delegation? 7. Were you able to communicate NOC-to-NOC when needed? 8. Were any means of communications nonfunctional or impaired (direct dial telephone, toll-free telephone, pager, e-mail, fax) when you attempted to communicate with other NOC's? 9. Did you ask for or receive a request for mutual aid from any other providers? Was it provided? 10. Within the limits of safety and rescue efforts, where you able to gain access to your physical facilities? 11. Did hoaxes or rumors impact your operations? 12. Do you have any recommendations how Internet providers could have responded differently?