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Verizon Reports Cellular, Landline Calls Double During Peak ofToday's Tragedy

  • From: Jeff Ogden
  • Date: Wed Sep 12 03:35:02 2001

This item was posted at 1:35 AM to MI-Telecom, an e-mail list used to post information related to telecommunications in Michigan. Not sure what the time of the press release itself is/was.

-Jeff Ogden
Merit /09-11-2001/0001570617&STORY&EDATE=

Verizon Reports Cellular, Landline Calls Double During Peak of Today's Tragedy

NEW YORK, Sept. 11 /PRNewswire/ -- Calls to Verizon's cellular and
landline networks doubled from their peak normal volumes in the wake of the
apparent terrorist attacks in New York City and on the Pentagon, near
Washington, D.C.
In the aftermath, calls to Verizon's networks reached twice the normal
daily volumes of 115 million calls in New York City and 35 millions calls in
the nation's capital. On a normal business day Verizon handles 1.5 billion
The wireless network, while operating well, is experiencing congestion due
to heavy calling. During the peak of the day, Verizon experienced 50 percent
to 100 percent more traffic than normal, nationwide, on its wireless network.
Phone lines were extremely busy much of Tuesday, and many people who tried
to call into or out of New York City and Washington, D.C. experienced a "fast
busy" signal and had to redial.
Calls to Verizon Directory Assistance and "0" operators also were 100
percent to 200 percent above normal today. Call answering times averaged
between 5 and 50 seconds.
Wherever possible the company is re-routing call traffic. The Verizon
network has redundancies ranging from fiber optic rings to backup power. In
Manhattan, the company has asked long-distance carriers to work with it in
routing traffic.
Two facilities at the World Trade Center that handled calls to and from
the complex were destroyed in the building collapse.
Normally, Verizon has 488 employees, including some sales people, who work
in the World Trade Center. They worked on lower floors of the North Tower.
The company has accounted for most of these employees.
At 140 West Street in Manhattan, the company's operations center was
evacuated before the WTC buildings collapsed. Normally, 1,737 employees are
assigned to that building.
Verizon has as many as 10 wireless cell sites in New York City that are
not operating. These are mostly out of service because facilities that
connect the sites to the landline network went through the World Trade Center.
Three temporary cell sites are on standby to go into southern Manhattan as
soon as emergency officials allow. The company is increasing power and
redirecting capacity at several northern New Jersey cell sites to serve
southern Manhattan. By 10 p.m. a new cell site will be on the air in Liberty
State Park in New Jersey, and two additional new cell sites will be on the air
by midnight to bolster New York City coverage.
Temporary cell sites have been established at the Pittsburgh crash
location and a temporary site will soon be operational at the Pentagon.

Verizon Communications (NYSE: VZ) is one of the world's leading providers
of communications services. Verizon companies are the largest providers of
wireline and wireless communications in the United States, with 125 million
access line equivalents and approximately 28 million wireless customers.
Verizon is also the largest directory publisher in the world. A Fortune 10
company with about 260,000 employees and more than $65 billion in annual
revenues, Verizon's global presence extends to 40 countries in the Americas,
Europe, Asia and the Pacific. For more information on Verizon, visit

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