North American Network Operators Group

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ATM failure - No the other kind of ATM

  • From: Sean Donelan
  • Date: Wed Sep 05 16:13:13 2001

As most US residents are aware, the Citibank ATM/Automatic
Teller Machine network failed last night.  Citibank is
still having problems today.

>From Reuters:

"The Citibank ATM network and other systems experienced a
temporary outage last evening."  "While our systems were
restored by early Wednesday morning, we have continued to
experience difficulties this morning. We're working hard
to resolve the issues as quickly as possible."

Since there is very little "unique" network equipment in
the world now, just about everyone buys equipment from the
same vendors.  So the question is, Can we learn anything from
Citibank's experience.  Is there anything about their continuing
problems which may be used to improve general network reliability?

I tried to find out some information from Citibank's web site
about the issue, but I didn't see anything.