North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: FIBER CUT: Dallas to West Coast
On Wed, 29 Aug 2001, Patrick Greenwell wrote: > > On 29 Aug 2001, Sean Donelan wrote: > > > > > On Wed, 29 August 2001, Patrick Greenwell wrote: > > > On Wed, 29 Aug 2001, Brian Whalen wrote: > > > > Routing around the problem, what a concept. More backup for the 2xt1 shop > > > > to contimue doing it.. > > > > > > I'm still awaiting the list of providers that never have a circuit go > > > down. :-) > > > > Every carrier has had a circuit go down. > > On that we agree. > > > The difference is the carrier's response, in particular how well they > > keep their customers informed. > > That is certainly *a* point of differentiation, however if the goal of > these "basement dual-homers" is to not suffer downtime due to the > outage of a single provider(much like the organizations that "matter"), > all the responsiveness in the world from a provider whose circuit to > one of the "basement dual-homers" which has failed isn't going to prevent > them from being down, is it? > Patrick, it's all in being able to inform YOUR customers. When they call you, you can't tell them what's wrong because your upstream (doesn't know|won't tell you|lies to cover their a$$) it makes YOU look like an idiot. If you can at least tell them what's up and demonstrate that it's beyond your direct control, you're no longer the bad guy. --- John Fraizer EnterZone, Inc
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