|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: FIBER CUT: Dallas to West Coast
On 29 Aug 2001, Sean Donelan wrote: > > On Wed, 29 August 2001, Patrick Greenwell wrote: > > On Wed, 29 Aug 2001, Brian Whalen wrote: > > > Routing around the problem, what a concept. More backup for the 2xt1 shop > > > to contimue doing it.. > > > > I'm still awaiting the list of providers that never have a circuit go > > down. :-) > > Every carrier has had a circuit go down. The difference is the carrier's > response, in particular how well they keep their customers informed. > Like, don't lie to the (BGP) Customer. They generally have already researched the problem and will KNOW when you are. I'd rather hear a "we don't know yet" than have some first level NOC monkey make up some story filled with buzzwords he's heard from upper level NOC monkeys perviously or to have them blame Tier-1 Carrier-X when from the outside world, I can reach _ALL_ of Tier-1 Carrier-X's other customers served from the same POP. --- John Fraizer EnterZone, Inc
|