North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: OC3 Transit Service in New York

  • From: Richard Stanaford
  • Date: Wed Aug 22 16:52:32 2001

I would try staying away from Qwest as I, myself, have recently become
quite dis-enchanted with them as of late.

Two specific instances...

I lost a Qwest T1 in the Houston, TX area when there was severe flooding
in the area a couple of months ago.  Apparently the POP took some damage
and DOWN my circuit went.  It was a full month before service to that line
was restored.  Fortunately I had a second T1 with another provider to fail
over to.

I also have a 10mb circuit (Fractional DS3) in London that I lost service
to for about 36 hours.  When the circuit finally came back up there was no
one who could give me an intelligible explanation on how it happened, why
it happened, and if it would happen again.

That doesn't inspire much confidence.

Good luck in your search.


On Wed, 22 Aug 2001, Elijah Kagan wrote:

> Please excuse me if this is not a right list to ask such questions, but...
> I am a network manager for NetVision, an Israeli ISP. We have a couple of
> locations in US which primary purpose is getting transit services from
> US ISPs. One of these ISPs is Teleglobe and we have an OC3 transit
> connection at 60 Hudson, New York. For the past couple of months we are
> growing discontent with service levels received from them and are looking
> for an alternative provider to work with.
> ISPs considered so far are C&W, Global Grossing and Qwest. Could someone
> comment on their network services, customer service, technical skills of
> their staff, etc. Any other real life experience with the above ISPs is
> welcome. Especially I am interested in information about Global Grossing
> because of their very attractive proposal. (I did not mention UUNet
> because we are already connected to them).
> Recommendations for other ISPs are welcome.
> Also, I would like to know about other people's experience with Teleglobe.
> Thanks,
> Elijah
> P.S. I know that NANOG stands for North American, but can someone
> recommend an ISP in Brussels, Belgium (except UUNet) to buy a transit OC3
> from? Thanks again.