North American Network Operators Group
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Viewpoints on how to handle errors

  • From: Sean Donelan
  • Date: Mon Jul 16 04:31:32 2001 
Two viewpoints on handling a major outage, and dealing
with the consequences of your mistake.

Handling Even Your Big Glitches Gracefully
http://www.washtech.com/news/atwork/11178-1.html

Nasdaq: Outage Not Likely To Recur
http://www.internetweek.com/story/INW20010711S0005