North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: BGP instability (was Re: Exodus Down)
> > seen, when there is a lack of good information, people will make up > > stories to fit. > > I could not agree more. > > From a PR/damage control standpoint, I guess I can understand the > reasoning behind tagging all Exodus outage notifications with the > words "CONFIDENTIAL" and "NDA" in big bold letters. And it's quite This attitude hurts us all, spreading FUD all over the place. Everyone has a bad minute/hour/day/... its what you do and how you act when it happens that makes a real difference. Sure, Exodus is worried about their reputation as THE anal retentive always up over-redundant data center. Feces occurs. If you tell people "it's broke an the A-Team is working on it" they say "these guys have their stuff together". If you hide behind NDA's and fear of letting people know you are having a catastrophic failure then they decide you are clueless and wonder how bad it really is. Oh well.. I hope Freshmeat/Slashdot/Andover have a better day today. When one of our major customers is having this bad of a day, we at least try to point to traffic to a junk server with a 'It's broke and we are working on it' page and we're just a bunch of geek wannabe's in Chattanooga. --Mike--
|