North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: A moment of silence.
I'd have to concur - pre-MFN experience with AboveNET was a lot more customer friendly... we used to have a sales rep that would die for us there - he would beg borrow and steal to make us happy - it would take a phone call and a verbal committment to get a new line run to the cage etc... after the buyout (and exodus of some good folks) ther service really got formal - with everything needing to be in writing and all contacts needing to get a ticket via their support center... but we were still happy with the product to say the least... On Jun 3, 2001 Tim Wilde spake: > > > Since you brought it up......I have been to Abovenet's facility at 8100 > > Boone. Is it empty or what? > > > > Are they hurting for business? > > If the treatment we received from one of their sales reps while trying to > get colocation quotes for their (as yet incomplete, far behind schedule, > AFAIK) Boston datacenter is representative to how they treat all > customers, it wouldn't surprise me that they'd be hurting for business. > I'm still waiting for a quote that I was promised within a day two months > ago, and have long since gone with a different provider. > > Tim > > -- Rich Sena - [email protected] ThickNET Consulting "On the way to understanding; you understand, and forget."
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