North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
Thats bunk, First off if your an CLEC the relys on LEC for your copper then you have a problem. My experiance with verizon is that you first have to dispatch your own fileds services people, shoot the line and find the issue (4hrs on a good day. second, you call in a ticket (which takes up to 24 hrs to acknowledge). Third, the lec dispatches a tech to investigate, if he cant find the problem the close out your ticket. Four, if problem isnt resolve a "vendor meet" has to be setup, you have to handhold the verizon tech and educate him on dsl.(48hr notice). as for relibility, I cant tell you the number of times a Verizon tech, would be out to install a phone line and steal one of our dsl lines cuase it did not have a tone. -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of Hunter Pine Sent: Monday, May 14, 2001 8:28 AM To: John Payne Cc: [email protected] Subject: Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS For the most part, I don't see that the level of service is much different if you sign up for a business class DSL line. You get an SLA, like a T1 The phone company (usually) gives you a 24 hour turnaround time on line repairs, like a T1 If the ISP itself is incompetent, or just doesn't care about their customers, or is too overwhelmed to manage their business, you can't knock the technology for that. /H ----- Original Message ----- From: "John Payne" <[email protected]> To: "Hunter Pine" <[email protected]> Cc: <[email protected]> Sent: Monday, May 14, 2001 8:24 AM Subject: Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS > On Mon, May 14, 2001 at 07:46:32AM -0400, Hunter Pine wrote: > > > > You are aware that a good percentage of the T1's you purchase nowadays are > > just a pair of bonded 768 dsl lines, right? The phone companies have been > > doing that for over 20 years to save on copper. > > I don't think anyone is knocking dsl technology, just the expectation > that you can run mission critical services with the level of service you > get with dsl. > > -- > John Payne http://www.sackheads.org/jpayne/ [email protected] > http://www.sackheads.org/uce/ Fax: +44 870 0547954 > To send me mail, use the address in the From: header
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