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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
You are aware that a good percentage of the T1's you purchase nowadays are just a pair of bonded 768 dsl lines, right? The phone companies have been doing that for over 20 years to save on copper. Hunter Pine Vice President, Network Operations [email protected] ----- Original Message ----- From: "Joe Marr" <[email protected]> To: "'John Palmer (NANOG Acct)'" <[email protected]> Cc: <[email protected]> Sent: Sunday, May 13, 2001 9:31 PM Subject: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS > > Why would anyone purchase dsl to run their business on. Let me guess, the > price was right. > > > -----Original Message----- > From: [email protected] [mailto:[email protected]]On Behalf Of > Alex Rubenstein > Sent: Sunday, May 13, 2001 9:03 PM > To: John Palmer (NANOG Acct) > Cc: [email protected] > Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS > > > > Welp, you are the one who picked xDSL for your business... > > > > On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote: > > > > > <FLAME ON> > > > > It has been a trying time at CAIS in the last few days, I'm sure. > > > > PSINet dumped all of their DSL customers onto CAIS. Covad is the backhaul > > provider for them both. Need I say more? > > > > Bottom line, I dont know how many thousands of people were without service > > for more than a day because the whole transfer was botched. > > > > We have a situation where we had a DSL connection from PSI and were using > > our own IP addresses. Problem is that no one changed the > > routing tables and the packets dead-ended at PSI. > > > > Getting CAIS to fix this problem has been a nightmare. At first, PSI didnt > > stop announcing the routes and now that they have, it seems that > > CAIS will not announce the routes till Monday becuase "no one at our NOC > > knows how to do this and the one guy (ONE GUY IN THE WHOLE > > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't > work > > weekends." > > > > Bottom line from CAIS:" S***W the customers, we dont work weekends. We > don't > > care that your entire business has been dead in the water since > > Wednesday, you can go to H**L, we'll get to it Monday, if we feel like > it." > > > > Our lawyers are looking at what actions we can take against them. It may > be > > trickey, but we will try. > > > > Needless to say, we will be moving our connection. I have some choice > words > > for them when they send us our first monthly bill, which I'm certain, they > > will do on weekends just fine. > > > > IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE > > ANNOUNCEMENTS INTO YOUR BGP4 > > TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF > YOUR > > CUSTOMERS (NOT JUST US) > > WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND JOB. > > > > <flame off - sorry to the list for being so loud> > > John > > > > > > > > > > > > >
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