|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
My condolences to you and your situation. This post would be more appropriate for inet-access or perhaps as an email to the executive staff of CAIS. This is NANOG. End user DSL support (and lack thereof) problems don't belong on this list. I appreciate your effort to publically shame them into helping you or merely as a form of payback. However, every other network operator (backbone operator) other than CAIS could do without the rant. C'mon, you're wearing out my "D" key. ;) Mike. On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote: > > <FLAME ON> > > It has been a trying time at CAIS in the last few days, I'm sure. > > PSINet dumped all of their DSL customers onto CAIS. Covad is the backhaul > provider for them both. Need I say more? > > Bottom line, I dont know how many thousands of people were without service > for more than a day because the whole transfer was botched. > > We have a situation where we had a DSL connection from PSI and were using > our own IP addresses. Problem is that no one changed the > routing tables and the packets dead-ended at PSI. > > Getting CAIS to fix this problem has been a nightmare. At first, PSI didnt > stop announcing the routes and now that they have, it seems that > CAIS will not announce the routes till Monday becuase "no one at our NOC > knows how to do this and the one guy (ONE GUY IN THE WHOLE > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't work > weekends." > > Bottom line from CAIS:" S***W the customers, we dont work weekends. We don't > care that your entire business has been dead in the water since > Wednesday, you can go to H**L, we'll get to it Monday, if we feel like it." > > Our lawyers are looking at what actions we can take against them. It may be > trickey, but we will try. > > Needless to say, we will be moving our connection. I have some choice words > for them when they send us our first monthly bill, which I'm certain, they > will do on weekends just fine. > > IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE > ANNOUNCEMENTS INTO YOUR BGP4 > TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF YOUR > CUSTOMERS (NOT JUST US) > WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND JOB. > > <flame off - sorry to the list for being so loud> > John > > > > > +------------------- H U R R I C A N E - E L E C T R I C -------------------+ | Mike Leber Direct Internet Connections Voice 510 580 4100 | | Hurricane Electric Web Hosting Colocation Fax 510 580 4151 | | [email protected] http://www.he.net | +---------------------------------------------------------------------------+
|