North American Network Operators Group
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RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

  • From: Dan Hollis
  • Date: Sun May 13 22:16:49 2001 
On Sun, 13 May 2001, Joe Marr wrote:
> 	Absolutely correct, but if I was a T1 customer paying $1500 a month, you
> best believe my issue would get resolved. xDSL companies are far from being
> customer oriented, they only care about the number of lines installed per
> month.

I believe CAIS also sells T1s. The fact they appear to have only a single
BGP engineer and they dont appear to even be able to call them in means we
wont be buying a T1 or anything else for that matter from CAIS anytime
soon, possibly ever.

-Dan