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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
Why would anyone purchase dsl to run their business on. Let me guess, the price was right. -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of Alex Rubenstein Sent: Sunday, May 13, 2001 9:03 PM To: John Palmer (NANOG Acct) Cc: [email protected] Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Welp, you are the one who picked xDSL for your business... On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote: > > <FLAME ON> > > It has been a trying time at CAIS in the last few days, I'm sure. > > PSINet dumped all of their DSL customers onto CAIS. Covad is the backhaul > provider for them both. Need I say more? > > Bottom line, I dont know how many thousands of people were without service > for more than a day because the whole transfer was botched. > > We have a situation where we had a DSL connection from PSI and were using > our own IP addresses. Problem is that no one changed the > routing tables and the packets dead-ended at PSI. > > Getting CAIS to fix this problem has been a nightmare. At first, PSI didnt > stop announcing the routes and now that they have, it seems that > CAIS will not announce the routes till Monday becuase "no one at our NOC > knows how to do this and the one guy (ONE GUY IN THE WHOLE > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't work > weekends." > > Bottom line from CAIS:" S***W the customers, we dont work weekends. We don't > care that your entire business has been dead in the water since > Wednesday, you can go to H**L, we'll get to it Monday, if we feel like it." > > Our lawyers are looking at what actions we can take against them. It may be > trickey, but we will try. > > Needless to say, we will be moving our connection. I have some choice words > for them when they send us our first monthly bill, which I'm certain, they > will do on weekends just fine. > > IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE > ANNOUNCEMENTS INTO YOUR BGP4 > TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF YOUR > CUSTOMERS (NOT JUST US) > WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND JOB. > > <flame off - sorry to the list for being so loud> > John > > > > > >
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