North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Instant chats and central servers
On Tue, 8 May 2001, Kevin Gannon wrote: > > >It's a feature of how free services work. i think sean was really interested in if/how people are using those AIM/YM things. we are pretty heavily dependent upon realtime chat (for the reasons kevin outlines below) but would never even joke about using AIM/YM for senstive information w/i our organization. well, ok, we do *joke* about it. ;) > I know that one household name in IT uses an internal chat server > to allow there 2nd line support get access to there 3rd line people. > Basically it means they have instant access to all the heavy hitters > in a non-intrusive way. this is what we do, except that we have our entire staff, from our office assistant to the owner of the company on one irc channel on a private server. it's indespensible! as a matter of fact, people are chastized for not paying attention to it, because it is the PRIMARY means of communication w/i the company. of course, we have less than 10 people active at any given time, so it's not too unruley. > It works a dream as a customer I can get access via the 2nd line > to 3rd line folk that want to answer questions. Rather than the we have been running a beta of a java-type thing to irc (i don't know the details) for customers to talk directly with support staff. it IS a dream, they love it. i rejected using AIM/YM for customer relations, too. we don't let them send passwords via email, and certainly wouldn't let them send them across aol's and yahoo's networks. so for us, it's a matter of not allowing proprietary information off of our own servers that makes us reject those programs. deeann m.m. mikula network administrator telerama internet -- http://www.telerama.com [email protected]/[email protected] 1.877.688.3200x501
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