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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Instant chats and central servers
It's a feature of how free services work. I know that one household name in IT uses an internal chat server to allow there 2nd line support get access to there 3rd line people. Basically it means they have instant access to all the heavy hitters in a non-intrusive way. It works a dream as a customer I can get access via the 2nd line to 3rd line folk that want to answer questions. Rather than the usual model of some harassed 3rd line guru having to answer a question. Regards, Kevin At 11:35 AM 5/8/01 -0700, Sean Donelan wrote:If folks are using this these services for real-time communications, should we be trying to improve their reliability? Or is this just a "feature" of how presence services work. *********************************IMPORTANT NOTICE****************************** All e-mails for technical support must be cc'd to [email protected] This ensures that the call is logged with the support desk and the case is actively tracked which speeds up the response you will receive. If you have an urgent problem you _must_ contact the support desk directly on 01-4093030. *****************************************************************************************
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