North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: OT-ish: netsol facist contact info?
When I call support by the phone, and when I have enougph time to talk 10 minutes, explain a problem, repeat _I know how to pay, my problem is another one_, yes, sometimes support can help. problem is tjhat phone support is good for USA only, and only for thiose who knopw English well. Yes, I can call them now (when I am living here), now try to do it from another country. They are Internet company, not USA company... It's a difference. And such support is 99% useless for anyone except American sysadmins... If they was MacDonalds. it could be another issue... For Internet company, their support is brainless one! ----- Original Message ----- From: "deeann mikula" <[email protected]> To: "Alexei Roudnev" <[email protected]> Cc: "Cerqua, Toby" <[email protected]>; <[email protected]> Sent: Thursday, April 12, 2001 11:54 AM Subject: Re: OT-ish: netsol facist contact info? > > On Thu, 12 Apr 2001, Alexei Roudnev wrote: > > > > > netsol is an excellent example of American, braimnless, 24x7 service support which > > is useless for the smart people and does exist for the dumb ones. > > i beg to differ. > > while i am hardly the person to defend netsol, i think your comments > are a gross exaggeration and a blind generalization. how big is your > sample set that you are drawing this conclusion from? > > i phone netsol 3-4 times a week, for the past 2 years. each time i > do, i get ambiguities straightened out, domains modified manually by > the support person, or the updated report (nic handle report, domain > status report, etc.) that i requested. i call the business support > group, which maybe you don't have access to. (based on the volume of > requests that we process, we are shuffled off to the business > support.) > > granted, i am often calling because their automated system has lost or > misconstrued my response/request. but when i do talk to their support > team, i am always satisfied. it would be impossible to do business > with them if i could not reach a clueful human who makes everything > ok. > > > deeann m.m. mikula > > network administrator > telerama internet -- http://www.telerama.com > [email protected]/[email protected] > 1.877.688.3200x501 > > > > > My example: > > > > begin: > > Me: I payed extra 35$, can you confirm that domain will be renewed for extra one > > year, I does not see it on the whois? > > NS: If you did not payed, use our web to pay. If you had _last_ notification, > > dismiss it. > > Me: I know; but I am asking you about my extra payment - if my friend payed 70$ > > and I payed 35$ for the same domain, what will really happen? > > NS: If you did not payed, you can do it by the web. If you have _fginal_ > > notification, dismiss it. etc. > > > > goto begin > > > > Just the same as to ask questions to the typewriter... > > > > > > ----- Original Message ----- > > From: "Cerqua, Toby" <[email protected]> > > To: <[email protected]> > > Sent: Thursday, April 12, 2001 7:26 AM > > Subject: OT-ish: netsol facist contact info? > > > > > > > > > > i've been trying to get through to nanog for months now to do a simple > > > address change. of course i used their form correctly -- several times, in > > > fact -- and i've exchanged emails with some lackey on the problem. once i > > > made the problem clear, communications dropped off sharply. anyone know a > > > contact with a clue? i'd rather get this done *before* the time runs out and > > > i lose the name. > > > > > > thanks much. of course, please respond off-list. > > > > > > -t > > > > > > > > > > > > > >
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