|
North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: OT-ish: netsol facist contact info?
I have personally found that since we have switched to OpenSRS our domain headaches have gone away. Their resellers interface is easy to use, and has yet to cause a headache. And as far as their scripts they provide, we don't even use those. Anyone looking for a new registrar should seriously consider OpenSRS. That, and at 10 bucks a pop it's cheaper anyways. ;) Nick Thompson | "We can't solve problems by using the same kind [email protected] | of thinking we used when we created them." (701) 271.6800 | -Albert Einstein -----Original Message----- From: [email protected] [mailto:[email protected]]On Behalf Of deeann mikula Sent: Thursday, April 12, 2001 1:55 PM To: Alexei Roudnev Cc: Cerqua, Toby; [email protected] Subject: Re: OT-ish: netsol facist contact info? On Thu, 12 Apr 2001, Alexei Roudnev wrote: > > netsol is an excellent example of American, braimnless, 24x7 service support which > is useless for the smart people and does exist for the dumb ones. i beg to differ. while i am hardly the person to defend netsol, i think your comments are a gross exaggeration and a blind generalization. how big is your sample set that you are drawing this conclusion from? i phone netsol 3-4 times a week, for the past 2 years. each time i do, i get ambiguities straightened out, domains modified manually by the support person, or the updated report (nic handle report, domain status report, etc.) that i requested. i call the business support group, which maybe you don't have access to. (based on the volume of requests that we process, we are shuffled off to the business support.) granted, i am often calling because their automated system has lost or misconstrued my response/request. but when i do talk to their support team, i am always satisfied. it would be impossible to do business with them if i could not reach a clueful human who makes everything ok. deeann m.m. mikula network administrator telerama internet -- http://www.telerama.com [email protected]/[email protected] 1.877.688.3200x501 > > My example: > > begin: > Me: I payed extra 35$, can you confirm that domain will be renewed for extra one > year, I does not see it on the whois? > NS: If you did not payed, use our web to pay. If you had _last_ notification, > dismiss it. > Me: I know; but I am asking you about my extra payment - if my friend payed 70$ > and I payed 35$ for the same domain, what will really happen? > NS: If you did not payed, you can do it by the web. If you have _fginal_ > notification, dismiss it. etc. > > goto begin > > Just the same as to ask questions to the typewriter... > > > ----- Original Message ----- > From: "Cerqua, Toby" <[email protected]> > To: <[email protected]> > Sent: Thursday, April 12, 2001 7:26 AM > Subject: OT-ish: netsol facist contact info? > > > > > > i've been trying to get through to nanog for months now to do a simple > > address change. of course i used their form correctly -- several times, in > > fact -- and i've exchanged emails with some lackey on the problem. once i > > made the problem clear, communications dropped off sharply. anyone know a > > contact with a clue? i'd rather get this done *before* the time runs out and > > i lose the name. > > > > thanks much. of course, please respond off-list. > > > > -t > > > > > >
|