North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: I've just tried new.net's plugin. Don't.
> On Thu, 15 Mar 2001, David Schwartz wrote: > > > Did you know that you can choose which nameservers you use? > > And you can > > continue to use the same nameservers no matter what provider you use. > > Why do nanog threads always repeat themselves fifty times before they die? Because people don't read what other people write. > Not wishing to repeat myself either but.. > > Why is choice so important to you? Who said it was? I'm just saying that it's unreasonable for you to complain about me having a choice. > OK, I just created Wilcox's law of customer support.. > > this states that for every choice you give users the number of potential > problems increases proportianally. Then don't give your users the choice. See, no problem. > You give them different operating systems, different browsers, different > providers now you give them different DNS roots.. > > You just doubled the number of ways in which a (dumb) home user can break > their systems and get all confused over why when they just installed the > new Opal Internet software all the web pages they are used to using are > different... Then don't give your customers that choice. Nobody is forcing you to. > simple to me, you and everyone on this list, but to a (dumb) home user > thats 15 minutes to explain the problem, 15 minutes to discuss the details > of the DNS system and 15 minutes to once again explain how this affects > them because they dont understand a word you are saying and cant > understand why typing in www.yahoo.com now resolves to a porn site! > > Following me so far? Sure, you are free to choose, very good have the > "land of the free" feeling of excitement. But I'm suggesting its a really > bad thing to make this decision for people who are not going to understand > this and cause all of us nice people problems. If giving your customers a choice causes you a headache, then don't give them a choice. If you are selling them unfiltered Internet access, then give them that. If you give them flat-rate support, then give them that. If you don't support some services, then don't. DS
|