North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Covad SUCKS!
Wow. A telco cut off a customer who hadn't paid their bill? Amazing. Also old news, if this is the case I'm thinking of. If you find a DSL local loop provider that works reliably, will be in business for a while, and doesn't require its customers to pay, please let me know. It sounds useful. Yes, having your DSL service cut off sucks. I know this from experience, as my home connection is also currently down for the same reason. However, I think the lesson to learn from this is not that Covad sucks, but rather that keeping mission critical systems single homed on a DSL line to an ISP that's not paying its bills is probably a bad idea. -Steve On Wed, 28 Feb 2001, Roeland Meyer wrote: > > This is a blind message. I don't even know if it's getting out of my mail > hub. Theoretically, it should. You won't be able to reply. I can route out, > but nothing can get back in. > > Some of you may remember a poster of this huge eagle stooping on a mouse. > The mouse was calmly standing, facing the eagle, flipping it the bird. The > title was "Defiance". Covad is the eagle, MHSC is the mouse, and this > message is the bird. > > MHSC has been down since 7Feb01 and Covad is the culprit. MHSC pays its > bills, but Covad had a problem with my upstream. On Wednesday, 7Feb01, Covad > cut off all links and feeds to my upstream. I've been down ever since. > Everyone knows how quickly telcos turn up services, that's why co-lo centers > have customers. Covad cut off MHSC access, without warning, without, > compansation, and their SafetyNet program is the worst joke. I have a /24 > and the new ISPs, that Covad is forcing me to use, can't assign a new /24. > Shit, one of them can't even assign one static address. The one that this is > going out thru tis trying to convince me that I can run 62 computers, using > 130 IP addrs, on a /27 <heh>. We talked earlier about how non-portable > addresses suck. Here is the reason why. I either use one of their SafetyNet > providers or suffer up to 45 days of outage. Two weeks of warning and I > would have been able to avoid the outage. (BTW, my ISDN backup feed is dead > as well). I've tried contacting Covad, thier executive staff, etc. No joy > there, Covad doesn't care. > > 100% of MHSC business is directly dependent on our Internet feed. 100% of > February revenue is gone. I had two product roll-outs that were scheduled > for the following week. Both are now dead issues. MHSC does CA for some of > it's customers, renumbering invalidates all those CAs. Every lead we were > working is now gone, probably forever, and so are many existing customers. > I'm looking at probable business failure. MHSC could sue, but may not > survive long enough to collect, even if we win. If MHSC survives this then > "Damn, I good!" > > I urge everyone, do not; > 1) Recommend Covad as a DSL provider > 2) Become a Covad partner. > 3) Remain on Covad service, find someone else (Rythyms sound good) > > Further, if you have any Covad stock ... sell it. > > The simple reason is that Covad has shown themselves unworthy of trust. They > will cut off service arbitrarily, without direct cause, without compansation > or recourse, and without warning. This is NOT the sort of behavior desired > from an outfit in charge of your key infrastructure. > > We are not large, MHSC cannot afford an $80K+ revenue hit, and that's not > counting the suits for failure to meet SLA. > > At this point, I'm not worried about any Covad law suits. What are they > going to do ... put MHSC out of business? They've already taken care of > that. > > I hope that this comes to the attention of Covad and I hope that they don't > like it! MHSC will also be filing complaints with the CA-PUC and everywhere > else that we can. But, a four-year process will not help MHSC stay in > business. MHSC is already preparing a Marketing Communication plan to get > this story out. MHSC tried dealing with this peacfully and got ignored, by > Covad. Covad needs to be shunned by the rest of the Internet community, as a > bad net-citizen. > > MHSC wasn't the ony business effected. There were 800 other busnesses > involved in the cut off, that we know of. If any of you know anyone else > that has been effected by this outage, please let me know. > > -- > ROELAND M.J. MEYER > Managing Director > Morgan Hill Software Company, Inc. > TEL: +001 925 373 3954 > FAX: +001 925 373 9781 > http://www.mhsc.com > mailto: [email protected] > -------------------------------------------------------------------------------- Steve Gibbard [email protected]
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