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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Managing task lists
---------------------- Forwarded by Scott McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM --------------------------- Scott McGrath 02/07/2001 06:17 PM To: "J.D. Falk" <[email protected]> cc: Subject: Re: Managing task lists (Document link: Scott McGrath) We used Remedy to manage trouble reporting and follow up until we went with a system which was developed specifically to meet our staff and user needs. Scott "J.D. Falk" <[email protected]>@merit.edu on 02/07/2001 06:05:25 PM Sent by: [email protected] To: [email protected] cc: Subject: Re: Managing task lists On 02/07/01, [email protected] wrote: > James S. Smith wrote: > > > > What sort of software do people use to manage various tasks? Something > > like a helpdesk or ticketing system, where users can report problems, etc. > > WebRT, though it's really only suited to a rather small setup unless you > tweak it by hand some (we're mostly using it to track software development > bug reports, as opposed to task management). There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold
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