North American Network Operators Group

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Re: Clue at @Home?

  • From: Jim Logan
  • Date: Tue Dec 12 21:23:42 2000


Sounds like classic @Home customer service... Oh well, time for me to order a real circuit I guess... Christ, their Level-2 people can't even get into their routers and the escalation for those guys don't even know what to look for... And forget about getting to talk to anyone above level-2...

--Jim


From: Alan Clegg <[email protected]>
To: Jim Logan <[email protected]>
CC: [email protected]
Subject: Re: Clue at @Home?
Date: Tue, 12 Dec 2000 21:05:23 -0500

Unless the network is lying to me again, Jim Logan said:

> Anyone have a phone number for someone with a clue at @Home?
>
> Getting tired of their level 2 support telling me my packet loss is because
> I'm pointing to the wrong nameserver.... Ugh...

I can't even get that far. I call them to report attacks coming
from their network and get forwarded to voicemail hell... I finally
get to the point of leaving a message and I never get a callback.

AlanC
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