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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: UUNET security contacts
Ariel, As most (all?) ISP's we do track tickets via 'some automated system'. However, when dealing with live incidents there is no substitute for a phone call. Your issue is handled much quicker if you call in because it's not waiting on email, ticket creation and handling by the ticket system. Now that you have included your upstream directly in this ocnversation I hope they follow the procedures outlined previously to help you help us to resolve your issues in the future. --Chris ####################################################### ## UUNET Technologies, Inc. ## ## Manager ## ## Customer Router Security Engineering Team ## ## (W)703-289-8479 (C)703-283-3734 ## ####################################################### On Tue, 14 Nov 2000, Ariel Biener wrote: > > On 14 Nov 2000, Simon Leinen wrote: > > > UUnet should really get a database based ticket trouble system for these > things, you can't expect to have 10000 ppl on the phone. This sytem will > ask you for your name, phone, e-mail, and details, and they tickets will > be dealt with using some kind of severity based scheme by the NOC, or > network engineers. > > Having to call, although it's their policy, is kind of lame for a NSP of > such enormous size. > > my 2 cents, > > --Ariel > > > -- > Ariel Biener > e-mail: [email protected] Work phone: 03-6406086 > fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC > >
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