North American Network Operators Group

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RE: Anyone heard anything Good or Bad about Juniper equipment ?

  • From: Vijay Gill
  • Date: Fri Oct 13 18:35:23 2000

On Fri, 13 Oct 2000, Brett L. Hawn wrote:

> Until of course they grow as large as the other big name competitor, then
> we'll see how well their service model scales.
> I like Juniper as much as the next person, this doesn't however, make me
> naieve enough to believe that they're going to be able to leap the customer
> support and technical support hurdles that all the other large companies
> have hit.

I cannot argue this. Competition is good for the customers.  At this time,
better support arrives from Vendor X, tomorrow, vendor P springs up with
better hardware, support and software.  To vendor P, substantial checks
are written. Then vendor R comes up. Lather. Rinse. Repeat.