North American Network Operators Group

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RE: UUnet trouble ticket and response time

  • From: Kevin Santamaria
  • Date: Fri Sep 29 12:40:12 2000

Title: RE: UUnet trouble ticket and response time

      It's possibly the MCI WorldCom operations syndrome: "Ignore the issue, then construct a plausible excuse if the issue does not go away!"

      Please wait for the excuse. Its coming.  -;)


              -----Original Message-----
              From:   Craig Holland [mailto:[email protected]]
              Sent:   Friday, September 29, 2000 11:19 AM
              To:     Hank Nussbacher; [email protected]
              Subject:        RE: UUnet trouble ticket and response time

              Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in
              their 'help-desk' responce.  Hell, I don't even get an email back anymore
              saying that they received my email.  It seems I find routing issues before
              they do, and when I do, they don't even let me know if they are working on
              them or anything.


              > -----Original Message-----
              > From: [email protected] [mailto:[email protected]]On Behalf Of
              > Hank Nussbacher
              > Sent: Thursday, September 28, 2000 11:35 PM
              > To: [email protected]
              > Subject: UUnet trouble ticket and response time
              > Apologies in advance:
              > Uunet placed a route object in RADB with origin AS701, even
              > though the /24
              > belonged to us and messed up certain routings in certain places.  So we
              > sent them the problem and got issued a trouble ticket (UU2282116) on Sept
              > 9.  Till today, even after repeated emails to them on this TT, we
              > received
              > not a single response over the course of 3 weeks.  In the end, MERIT went
              > in and removed the brain-dead /24 route object.
              > Is this how UUnet operates these days?
              > -Hank