North American Network Operators Group

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RE: UUnet trouble ticket and response time

  • From: Craig Holland
  • Date: Fri Sep 29 12:25:56 2000

Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in
their 'help-desk' responce.  Hell, I don't even get an email back anymore
saying that they received my email.  It seems I find routing issues before
they do, and when I do, they don't even let me know if they are working on
them or anything.


> -----Original Message-----
> From: [email protected] [mailto:[email protected]]On Behalf Of
> Hank Nussbacher
> Sent: Thursday, September 28, 2000 11:35 PM
> To: [email protected]
> Subject: UUnet trouble ticket and response time
> Apologies in advance:
> Uunet placed a route object in RADB with origin AS701, even
> though the /24
> belonged to us and messed up certain routings in certain places.  So we
> sent them the problem and got issued a trouble ticket (UU2282116) on Sept
> 9.  Till today, even after repeated emails to them on this TT, we
> received
> not a single response over the course of 3 weeks.  In the end, MERIT went
> in and removed the brain-dead /24 route object.
> Is this how UUnet operates these days?
> -Hank