North American Network Operators Group

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UUnet trouble ticket and response time

  • From: Hank Nussbacher
  • Date: Fri Sep 29 01:36:49 2000

Apologies in advance:

Uunet placed a route object in RADB with origin AS701, even though the /24 belonged to us and messed up certain routings in certain places. So we sent them the problem and got issued a trouble ticket (UU2282116) on Sept 9. Till today, even after repeated emails to them on this TT, we received not a single response over the course of 3 weeks. In the end, MERIT went in and removed the brain-dead /24 route object.

Is this how UUnet operates these days?