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problems with uunet/worldcom/whoever-they-bought-this-week

  • From: Jim Mercer
  • Date: Tue Sep 19 01:55:24 2000

ok, this is getting ludicrous.
[ cut to the chase, if you are a non-US uunet/worldcom/mci customer,
  you can skip my diatribe and jump down to the bottom ]

this is the third monday night when we have had a major BGP/connectivity
outage with uunet.ca.

two mondays ago, (ie 3 weeks), we had an 11 hour combined outage of either
connectivity and/or BGP routing.  this was topped off by them restoring
the config from an old backup, including a slew of old static routes.

last monday we had a 4 hour outage, similar issues.

tonight, we got:

18:30 me -> uunet.ca: so, what's the problem
      uunet.ca:       not sure, US-NOC is looking into it

19:15 me -> uunet.ca: any ETA?
      uunet.ca:       problem solved, although the CPU on the router is 100%
                      due to BGP recalc.  should be OK soon.

21:30 me -> uunet.ca: so, what's the problem?
      uunet.ca:       bad ATM card, been replaced, back up, although the CPU
                      is 100% due to BGP recalc.  should be OK soon.

01:30 me -> uunet.ca: so, what's the problem?
      uunet.ca:       US-NOC is saving the configs customer-by-customer and
                      will be rebooting the router RSN.  no ETA.

i'm not sure, but a lot of major problems seem to have cropped up since
uunet.ca dumped their local technicians and went dependent on the US-NOC.

are other non-US uunet customers getting the same treatment?

-- 
[ Jim Mercer                 [email protected]              +1 416 410-5633 ]
[          Reptilian Research -- Longer Life through Colder Blood          ]
[  Don't be fooled by cheap Finnish imitations; BSD is the One True Code.  ]