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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical RE: Ameritech Service Quality Report
Shawn McMahon [mailto:[email protected]] wrote: > They also were notorious for telling people "we've tested > your T1, and the > problem is on your end" when they hadn't tested at all, then > when you pester > them into testing again they suddenly find a problem on their end. > Happened to me more than once. on more than one occasion, when managing customer installs or troubleshooting, we've had Ameritech tell us that they can see the CPE and try and declare their work done. of course, we always include an appropriately timed step in our procedure where the CPE is disconnected and turned off, so we usually put an end to that right then and there. it's kind of depressing that you have to presume that a critical vendor is going to lie to you. on the other hand, it _is_ the phone company. richard
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