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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Ameritech Service Quality Report
On Mon, 4 Sep 2000, Steve Sobol wrote: > Irrelevant. Ameritech is getting spanked for not crediting customers > who have had outages; the cost of the SLA doesn't matter. Yes, but you need to have systems in place to get your credit. I.E. Covad is outside their SLA with us everyday, but they don't have systems in place to credit us. It cost us more time and money to fight with them over the money then it is worth. ><> Check out the new VoIP list: http://lists.robotics.net/listinfo/voiplist -- Nathan Stratton CTO, Exario Networks, Inc. [email protected] [email protected] http://www.robotics.net http://www.exario.net
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