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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Ameritech Service Quality Report
Brett Frankenberger wrote: > Ask for an SLA that pays you, say, $100,000 if they miss the mark. You > won't get it, because know they're going to miss the mark. They can > afford to do so, as long as they don't miss it often, and they keep the > costs of missing it low enough. Irrelevant. Ameritech is getting spanked for not crediting customers who have had outages; the cost of the SLA doesn't matter. -- North Shore Technologies, Cleveland, OH http://NorthShoreTechnologies.net Steve Sobol, BOFH - President, Chief Website Architect and Janitor Linux Instructor, PC/LAN Program, Natl. Institute of Technology, Akron, OH [email protected] - 888.480.4NET - 216.619.2NET
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