North American Network Operators Group

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Re: Ameritech Service Quality Report

  • From: Steve Sobol
  • Date: Mon Sep 04 12:50:19 2000

Brett Frankenberger wrote:

> Ask for an SLA that pays you, say, $100,000 if they miss the mark.  You
> won't get it, because know they're going to miss the mark.  They can
> afford to do so, as long as they don't miss it often, and they keep the
> costs of missing it low enough.

Irrelevant. Ameritech is getting spanked for not crediting customers
who have had outages; the cost of the SLA doesn't matter. 

North Shore Technologies, Cleveland, OH
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Linux Instructor, PC/LAN Program, Natl. Institute of Technology, Akron,
[email protected] - 888.480.4NET - 216.619.2NET