North American Network Operators Group

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more on savvis outtages...

  • From: deeann mikula
  • Date: Mon Aug 07 20:55:15 2000

pgh. lost savvis again around 6pm EDT.  i called then, and got a "don't
really know yet..." response from their noc.

after getting the msg below (8pm EDT), i called them back, and the noc
tech told me that they are working at it from 2 angles, one group on
the possibility of an equiptment failure and another group working
with an at&t tech on the possibility that the problem lies with them.
he said he "seems like" it might be a re-occurence of y'days problem,
but it was too soon to tell and he hadn't gotten an official
confirmation that it was ok to say that yet.

IMHO, i think their handling of this (emails and prompt call backs,
and informed and cheerful phone staff) has been great (from a customer
support viewpoint.)  now if they could just get us back up again... 3
separate several hour outages of the complete pgh. network is just
unacceptable. :( [8am-2pm sunday, 4am-6am monday and 6pm-? monday.]

just my update for all those of pgh net-admins, and anyone else who cares.

     deeann m.m. mikula
   director of operations

telerama public access internet 

---------- Forwarded message ----------
Date: Mon, 7 Aug 2000 18:23:15 -0500 (CDT)
From: <snipped, from savvis noc>


At 8/7/2000 17:28:33 CST, we experienced an outage in our ATM and
Frame Relay switches in Pittsburgh.  We have escalated this issue to
the highest levels in Savvis, and have also opened tickets with
carriers.  If you have any questions or concerns, please call the NCC
at (888) 638-6771 and reference ticket 322411.