North American Network Operators Group
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71% of the outages were within the carrier's control

  • From: Sean Donelan
  • Date: Wed Jul 26 15:08:25 2000 
Several people asked me for a citation for my report that 71% of
the outages were within the carrier's control.

See ftp://ftp.atis.org/pub/nrsc/2mins2q2000.pdf item #74.

You can also see the corresponding debate over what "control"
meant.