North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Re: Wanted: Clueful Individual @ TeleGlobe.net
----- Original Message ----- From: "Patrick W. Gilmore" <[email protected]> To: <[email protected]> Sent: Monday, July 17, 2000 12:02 PM Subject: Re: Wanted: Clueful Individual @ TeleGlobe.net > > At 11:32 AM 7/17/00 -0400, Chris wrote: > > > >You have to remeber that most major providers don't have time to mess with > >non customers. If you want to get any kind of resolution you need to send > >email to there noc and open a ticket with your provider, because that is who > >AT&T or TeleGlobe is going to work with. Also by opening a ticket with your > >provider you let them clear the return path through there network(which is > >almost always diffrent that your path there), and you also don't bug people > >on nanog with mail like this. > > In other words, "most major providers" do not have time to fix their own > network? No in other words most people need to get a clue, because(having worked in the noc of a large provider) most of the time there is no problem or it is a problem in the return path(and there providers network) and not even on the provider they are callings network. > > If someone called my NOC with a real problem on my network, customer or > not, my NOC *will* fix that problem, or that NOC monkey will be looking for > another job. Problems on your network are your problem, whether a customer > reports them or some random person on the street. You should be thanking > them for backing up their (failed) internal monitoring system, not telling > them to bugger off. I am willing to bet you don't have over 5,000 customers like most BACKBONE providers do. > Also, suggesting someone get their provider to open a ticket with the > network in question is a bit silly. This is the North American NETWORK > PROVIDERS' Group - most of the people who post here *ARE* a provider. (And > are very well aware of asymmetric routing on the Internet.) Also lets face it most of the people on this list are BUYING transit from a provider or providers; That makes them customers NOT a backbone provider. If you notice you don't see Sprint or UUnet, or C&W posting here looking for a AT&T router person. Why? When I worked at the noc of a large provider we got and worked tickets all the time that were not on our network. And I have never had any problems with Sprint like Sean was talking about. All I had to do is tell them who I was with and they helped me. (w I didn't work for sprint). > Besides, this does not always help. As Sean pointed out, some networks > will not open tickets for peers (even though that is in every peering > agreement I have ever seen). That doesn't mean they will not work with a peer. > > > Chris > > TTFN, > patrick > >
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