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North American Network Operators Group Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical Wanted: Clueful Individual @ TeleGlobe.net
OK, I've tried the normal methods... phone, email... no response... Sample snip from phone call: Me: I wanted to report some network issues on your network. You're showing some pretty major packet loss between <ip> and <ip> on your network. TG: What's your circuit ID? Me: I don't have a Teleglobe ckt, I'm just some average schmoe who has noticed that you're dropping packets on the ground at a VERY alarming rate. TG: I can't enter a trouble ticket for you unless you're a teleglobe customer. Me: Don't enter it for me, enter it for yourself, its your network that's got the problem. TG: I can't do that. Me: So even though your network is sucking wind right now and hemorrhaging packets, you won't start up a trouble ticket simply because I'm not PAYING you to take a trouble ticket? TG: Ummmm, correct. Me: If you were a Teleglobe customer, and knew that someone had reported this problem but you ignored the request because the person telling you about it wasn't a customer, would you be pissed? TG: Ummmm, probably. Me: So put your fingers to the keys, and do the RIGHT thing, and open up a ticket on it. TG: I can't. Me: OK, let me speak to your supervisor. TG: I can't. I'm the supervisor tonight. Me: Is there ANYONE more clueful above you in the chain of command that I could hope to speak to in order to try and help you guys from putting yourselves out of business? TG: Ummmm, no not right now. Me: When would there be more people in. TG: Monday. Me: Bah, by then, you'll be out of business. Cheers. FYI, their problem is here: Hostname %Loss Rcv Snt Last Best Avg Worst 5. atm8-0.core1.paix.teleglobe.net 0% 32 32 78 78 141 480 6. if-4-0-0.bb5.NewYork.Teleglobe.net 55% 14 32 172 161 195 437
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